COIT20246 ICT Services Management - Assignment 1 (Written Assessment)

General Information 

The purpose of this assignment is to select and discuss relevant online resources that exemplify the application of the topic(s) nominated each week (1 - 10). There are ten (10) tasks, one for each week:  these are detailed below and in the template.  This assignment can (and should!) be completed progressively (i.e. one task each week).   

The assignment is marked out of 30 and forms 30% of your total unit marks.

Note that late penalties apply (5% of the total available marks per calendar day late or part thereof).  Assignments received 14 days or more after the due date will not be marked and will receive zero. Students may apply for extensions but must provide documentary evidence to support their request (for example, a medical certificate).  Short extensions of one to two days may be considered if students include their nearly completed assignment (i.e. one or two tasks to yet be completed) in their extension request.

It will be necessary for students to use online resources to complete this assignment, so please ensure you cite and reference any such materials using the Harvard format.  Plagiarism detection will be used in this assessment.

It is VERY important that you do not copy content directly from either the text or Internet resources:  this assignment is to be in your own words.  You will lose marks if you do not use your own words!  Suspected plagiarism will result in the instigation of the student misconduct process.

What do I need to do?

Download the template.  There are ten (10) tasks, one for each week:  the tasks are detailed below (and in the template file). 

Each task requires you to collect and summarise one (1) publicly available online resource.  The resource summaryshould be around 200-300 words. You should collect interesting and relevant resources that address the task.  The resources should be easy to read and describe the topic/technology concisely and simply.   The resources must be specific to the topic (i.e. just focus on a single technology or topic and not be about multiple topics).  These can include (but are not limited to) online magazine/news articles, technical reports or documentation. 

Important - Academic resources such as journals, conference papers or books are unsuitable for this assignment as they are generally not publicly available, are not concise, are not necessarily easy to read and often don’t focus specifically on the assignment topic(s).  The resources should be substantial (producing a 300 word summary from a 400 - 500 word resource is inappropriate) and only contain information directly pertinent to the task.  You cannot use the resource more than once in the assignment.  The textbook and "encyclopaedia"-like sites such as, but not limited to, Wikipedia, Techopedia, and HowStuffWorks are not suitable resources.

Your summary should briefly explain:

  • What the resource is about
  • Why you selected it
  • What are the main points or key information covered in the resource
  • Why the resource was useful.

For each task, there is a table to complete in the template. Please fill in the information required and submit the document via this page by the due date. 




The text discusses examples of traditional mass storage such as magnetic disk and solid-state drives.  While these still underpin most mass storage, in corporate environments they are often accessed via Network Attached Storage (NAS) or Storage Area Network (SAN) technologies.  Find and summarise ONE resource that describes EITHER NAS or SAN storage technologies.  The resource, and your summary, must focus on either NAS or SAN, NOT BOTH.


Operating systems use file managers to interact with mass storage devices.  However, the way in which data is stored and retrieved is dictated by the file system.  There are many types of file systems used by modern operating systems. Find and summarise ONEresource that describes ONE such file system that is NOT FAT, FAT32 or ExFAT.  The resource, and your summary, must focus on A SINGLE file system.


The National Broadband Network (NBN) is currently being rolled-out across Australia and there is a mix of technologies that are being used to deliver Internet services (for example, FTTN, FTTC, FTTP, HFC, fixed wireless and satellite). Find and summariseONE resource that describes ONE of these delivery technologies.  The resource, and your summary, must focus on A SINGLE technology.


The Internet is made up of many interconnected servers and networks.  Users are increasingly aware and concerned that their Internet communications can be intercepted and monitored.  Tor is one technology that allows users to obscure or hide online their online activities.  Find and summarise ONE resource that describes what Tor is and how it works. The resource, and your summary, must focus purely on Tor.


An emerging form of malware is cryptojacking (also known as malicious cryptomining).  Find and summarise ONE resource that describes what cryptojacking is and how it works.  The resource, and your summary, should focus purely on cryptojacking and NO OTHER form(s) of malware.


Redundancy is a critical aspect of network design, implemented in order to cope link or equipment failure.  One frequent cause of failure is damage to fibre optic cables that connect countries and/or continents. Find and summarise ONE resource that describesONE example of such a cable being cut or damaged.  The resource, and your summary, should describe the impacts of A SINGLE EXAMPLE of a link failure.  Note that the failure must relate to a link that connects countries and/or continents.


Since the 1990s, Enterprise Systems (also known as Enterprise Resource Planning systems) have become critical to the operation modern organisations.  Over this time, ES/ERPs have evolved and continue to change in response to new demands and emerging technologies. Find and summarise ONE resource that discusses emerging or future trends for ES/ERPs.  The resource should be recent (published since the beginning of 2017) and it and your summary should clearly identify how ES/ERPs are, or are about to, change.


Databases, mass data storage and interrogation technologies underpin virtually all Information Systems and applications.  However, the same tools also make it easier for data breaches to occur in government departments or private companies/organisations.  In simple terms, a data breach is where private information is illegally obtained or disclosed.  Find and summarise ONE resource that describes ONE example of a data breach that has occurred since the beginning of 2017.  The resource, and your summary, should focus purely on A SINGLE EXAMPLE of a data breach.


Agile development is an iterative and incremental approach to delivering systems - it is particularly useful where the requirements are unclear or evolving.  Scrum is a framework for undertaking agile development. Find and summarise ONE resource that describesScrum.  The resource, and your summary, should focus purely on Scrum and discuss some of its key features and attributes.


The textbook discusses activities associated with project management.  However, it could be argued that project governance is equally important, especially in very large projects. Find and summarise ONE resource that describes what project governance is and what activities it entails. The resource, and your summary, should focus purely on project governance.

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