ITC548 Understanding the Problem - Assessment item 2- Requirements Gathering


Further background
Refer to background information provided in Assessment 1 regarding the NewAccess project.

Headspace in NSW was one organization tasked with trialing NewAccess with people aged as young as 12. In 2005 the Australian Government allocated $54 million to establish the National Youth Mental Health Foundation (later to be named Headspace).

“Our brief is to make sure services are available at the earliest possible point when problems emerge. The criteria to get help is pretty simple – you must be 12 – 25. That’s it.”

Aimed to address the health and well-being concerns of young people by providing a holistic platform for care. This would give teenagers and young adults comfort that their support will be coordinated and integrated across primary and specialist care, and not just focus on the ‘illness’ but also social inclusion and recovery.

Complete the Following
Please refer to the marking guide when preparing your response to see what criteria and standards will be used to assess your work and your progress.
Consider that funding has been approved for the project. You are the business systems analyst assigned to the project, you will need to produce:

Stakeholder map

  • Draw stakeholder role names on a stakeholder map with 4 quadrants: Internal-Operation, Internal-Executive, External-Operation, External-Executive
  • For each stakeholder, describe why they have an interest in the project.


Create one questionnaire that you would send to one stakeholder group with an aim to help you identify further details about the environment, the problem area and/or how the system would operate to help solve the problem.

  • Identify which stakeholder you are going to send the questionnaire to.
  • Write an introduction statement that would go with the questionnaire explaining the purpose of the questionnaire.
  • Write 10 questions, either open and/or closed ended questions.
  • This should be written as a questionnaire that could be distributed.
  • Only write the questions, you should not write the answers.

Use Case diagram and descriptions

  • Draw a use case model for the information system.
  • Write brief Use Case description for each Use Case in the diagram.
  • Writeonefully developed Use Case description for one of the important Use Cases.

Select an important Use Case that is a key part of the system, not a basic simple Use Case.


Order Now