ITC540 IT Infrastructure Management PG - Assignment 2 - Data Governance and Data Management


Question 1 [4 marks]:

Define and explain the concept of the following terminologies:

  • Electronic Records Management;
  • Business intelligence (BI) and Analytics;
  • Data and text mining;
  • Big data analytics and data discovery;
  • Enterprise architecture;
  • Management information systems;
  • Data life cycle and data principles;
  • Cloud computing.

Question 2 [2 mark]:

How does "data and text mining" create business value?

Question 3 [2 mark]:

What are the problems associated with cloud computing? Give two examples and provide some solutions.. Explain your answers.

Question 4 [5 marks]:

Study "Data Quality Determines Systems Success and Failure"  in your text book [Chapter 2, IT at Work 2.1] and answer the following questions:

  • Why was an EIS designed and implemented?
  • What problems did executives have with the EIS?
  • What were the two reasons for those EIS problems?
  • How did the CIO improve the EIS? 
  • What are the benefits of the new IT architecture?
  • What are the benefits of data governance?

Question 5 [5 marks]:

Study "Opening Case 3.1: Coca-Cola Manages at the Point That Makes a Difference" in your text book [Chapter 3] and answer the following questions:

  • Why is it important for Coca-Cola to be able to process POS data in near real time??
  • How does Coca-Cola attempt to create favorable customer experiences?
  • What is the importance of having a trusted view of the data?
  • What is the Black Book model?
  • Explain the strategic benefit of the Black Book model.


Learning Outcomes

1. be able to describe the business value and processes of ICT services in an organisation and understand the knowledge and skills of an enterprise architect in the workplace;

2. be able to investigate, analyse and evaluate the impact of new and current ICT services to an organisation;

3. be able to understand that effective IT Infrastructure Management requires strategic planning with alignment from both the IT and business perspectives in an organisation;

4. be able to demonstrate the technical and communications skills that contribute to ICT governance in an organisation;

5. be able to synthesise the key theoretical concepts with the technical and management issues in delivering ICT services to an organisation.


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